Ankit Gupta, Crisis Text Line
Ankit works on the data science team at Crisis Text Line, where he designs and implements machine learning solutions by analyzing text messages exchanged between texters in the moment of crisis and crisis counselors. He completed his master’s degree in Information System Management with a specialization in Business Intelligence and Data Analytics. Prior to that he worked for close to six years in the tech world and worked with clients in the U.S., U.K., and Nigeria.
How we triage texters based on severity
By leveraging sentiment analysis techniques, how Crisis Text Line triages high-risk texters and establishes a stack ranking mechanism. The solution entails understanding keywords and phrases in close association with imminent risk conversations. By definition, imminent risk conversation is one involving a texter resulting in a suicide attempt or self-harm.