Presentations Day, March 27

The symposium will feature conference presentations and panels on natural language processing (NLP), sentiment, and emotion technologies, with application coverage in customer experience, consumer insights, media, healthcare, social data science, and more.

Morning session I, 9 am – 10:30 am

  • Emotion Analytics: The Need for Artificial Emotion in Customer Engagement
    Peter Dorrington, ttech
  • Sentiment in Market Research
    Ana Melnic, Adidas
  • Voice of the Customer to Guide New Product Launches
    Jingjing Cannon, Verizon
  • Brands & Entertainment – How Audience Sentiment Can Play A Vital Role In Identifying Winning Partnerships
    Edward Bass, EntSight

Morning session II, 11 am – 12:30 pm

Afternoon session I, 1:30 pm – 3:00 pm

  • Mind if AI get Personal? Your Bot Needs to Understand Human
    Andrew Traba, Mattersight
  • How to use segmentation and natural language analysis to build a powerful conceptual map of the anti-ageing market
    Jason Brownlee, Colourtext
  • Adding Emotional Depth To Traditional Quantitative Research makes the Difference
    Barbara Busch, Sensanalysis
  • How we triage texters based on severity
    Ankit Gupta, Crisis Text Line

Afternoon session II, 3:30 pm – 5:00 pm

  • Investigating User Experience with Natural Language Analysis
    Stephanie Kim, Algorithmia
  • Deep Learning Methods for Text Classification
    Garrett Hoffman, StockTwits
  • Conversation Graph: Understanding Consumer Sentiment, Messaging Topics, and Content Sharing
    Keisuke Inoue, Emogi

Symposium day 1, March 26, will feature a half-day tutorial, State of the Art Sentiment Analysis: Techniques and Applications with Prof. Ronen Feldman.



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