The symposium will feature conference presentations and panels on natural language processing (NLP), sentiment, and emotion technologies, with application coverage in customer experience, consumer insights, media, healthcare, social data science, and more.

Tutorial, March 26

1:00 pm – 1:30 pm
Registration & Coffee/Tea
1:30pm – 3:00pm
State of the Art Sentiment Analysis: Techniques and Applications, part 1
Prof. Ronen Feldman, Amenity Analytics
3:00pm – 3:15pm
3:15pm – 4:45pm
State of the Art Sentiment Analysis: Techniques and Applications, part 2
Prof. Ronen Feldman, Amenity Analytics
4:45pm – 5:00pm
5:00pm – 5:30pm
Deep Learning Methods for Text Classification
Garrett Hoffman, StockTwits


Conference, March 27

8:00am – 8:50am
Registration & Coffee/Tea
Morning Sessions
8:50am – 9:00am
Conference Welcome
Seth Grimes, Alta Plana Corporation, conference chair
9:00am – 9:30am
Emotion Analytics: The Need for Artificial Emotion in Customer Engagement
9:30am – 9:50am
Crowdsourcing Product Design Using the Voice of the Consumer
Ana Melnic, Adidas
9:50am – 10:10am
Voice of the Customer to Guide New Product Launches
10:10am – 10:30am
Brands & Entertainment – How Audience Sentiment Can Play A Vital Role In Identifying Winning Partnerships
Edward Bass, EntSight
10:30am – 11:00am
11:00am – 11:30am
NPS Based on Social Listening
11:30am – 11:50am
Decentralize Creativity
Lujza Bubanova, EmotionID
11:50am – 12:10pm
Beyond Sentiment: Moving Past Message to Reveal and Manage Motive
Alan Kelly, Playmaker Systems
12:10pm – 12:30pm
Global Social Benchmarking in Hospitality
Rosa Singh, Medallia
12:30pm – 1:30pm Lunch & Networking
Afternoon Sessions
1:30pm – 1:50pm
Mind If AI Get Personal? Your Bot Needs to Understand Human
Andrew Traba, Mattersight
1:50pm – 2:10pm
How to Use Segmentation and Natural Language Analysis to build a Powerful Conceptual Map of the Anti-ageing Market
Jason Brownlee, Colourtext
2:10pm – 2:30pm
Adding Emotional Depth To Traditional Quantitative Research makes the Difference
Barbara Busch, Sensanalysis
2:30pm – 2:50pm
How We Triage Texters Based on Severity
Ankit Gupta, Crisis Text Line
2:50pm – 3:00pm
The Long-Tail Social Conversation
Steve Dodd, Socialgist
3:00pm – 3:30pm
3:30pm – 4:00pm
Investigating User Experience with Natural Language Analysis
Stephanie Kim, Algorithmia
4:00pm – 4:30pm
The Last-Mile Problem: Signals from Financial Advisor E-mails that Drive Actions
Gunjan Aggarwal, Capgemini
4:30pm – 5:00pm
Conversation Graph: Understanding Consumer Sentiment, Messaging Topics, and Content Sharing
Networking Reception
5:00pm – 6:30pm
Networking Reception – Join us for drinks and hors d’oeuvres


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